Terms of Service

These terms govern your use of LIFFT. By creating an account or using the service, you agree to them.

Who can use LIFFT

Provider accounts are for licensed healthcare professionals (clinical) or qualified trainers, who must provide accurate credentials (e.g., NPI, certifications). We review applications and may decline or suspend accounts. Patient/client accounts are for individuals invited by their provider.

Not medical advice

LIFFT is a tool to support care and coaching directed by your provider. It does not provide medical advice, diagnosis, or treatment, and does not replace your provider’s judgment. In an emergency, call your local emergency number.

Provider responsibilities

Providers are responsible for the plans they assign, for the appropriateness of care, for obtaining any necessary patient consents, and for complying with applicable laws and professional obligations.

Subscriptions & billing

Paid plans (Solo Clinic and Clinic) are billed monthly in advance through our payment processor. Plans renew automatically until cancelled. Fees are non-refundable except as described under the Founding Clinic Program below or where required by law. We may change pricing with reasonable notice, except for founding rates, which are locked as described below.

Founding Clinic Program

The Founding Clinic Program is offered to the first 20 practices we accept into it. Reserving a spot is free and creates no obligation; nothing is charged until your pilot launches and you confirm your subscription.

• What’s included. Founding clinics receive the full Clinic plan, whatever their practice size, including a Business Associate Agreement. If we rename or restructure our plans, you keep equivalent features.
• Founding rate. $149 per month for your first 12 monthly billing periods, then $299 per month for as long as your subscription stays continuously active, plus any applicable taxes. We will not raise your founding rate.
• Keeping the rate. The founding rate ends if you cancel, or if your subscription lapses for non-payment for more than 14 days. If you return later, standard pricing applies. The founding rate belongs to your practice and cannot be transferred to another business.
• 30-day money-back guarantee. If you are not satisfied, email us at cj.28pineda@gmail.com within 30 days of your first charge and we will refund everything you have paid, in full, to your original payment method. No reason is required. A refund cancels your subscription; your data is then handled as described under Termination. The guarantee applies once per practice.

Acceptable use

Don’t misuse the service: no unlawful use, no attempting to access others’ data, no interfering with security, and no uploading content you don’t have the right to share.

Data

Your use of data is also governed by our Privacy Policy and, where applicable, a Business Associate Agreement.

Disclaimers & liability

The service is provided “as is.” To the extent permitted by law, LIFFT disclaims implied warranties and limits its liability. Nothing here limits liability that cannot be limited by law.

Termination

Subscriptions run for the term agreed at signup (monthly unless otherwise agreed) and renew per that agreement. You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate accounts that violate these terms. On termination, we make your data available for export for a reasonable period, then delete or de-identify it.

Contact

Questions, or a refund request under the money-back guarantee? Email cj.28pineda@gmail.com.